Increased User Efficiency by 71%
Increased engagement by 1540%
Decrease beta testing time by 75% - 90%
Increased onboarding engagement by 700%
Used notifications to increase NPS scores by 20%
Decreased support tickets by 50% with in-app help
Saved 300 customer success hours
Increased their NPS score by 43 points in 6 months
Used guides to increase feature adoption by 20x
Saved over 4 months of engineering time
Increased trial conversions by 10% through targeted onboarding
Used in-app announcements to increase feature adoption by 10x
Achieved a 70% response rate for in-app surveys
Increased product adoption by 25%
Increased event registration through in-app invitations
Saved 6 weeks of development time
Doubled NPS survey response rates moving from email to in-app delivery
38% increase in adoption through in-app education
Captures user demographics for better segmentation
Grew feature adoption and customer satisfaction
Personalized guidance for every customer
Increased trial conversion rates through redesigned onboarding experience
Walks users through major UI changes to reduce support questions
Measures usage across on-prem, single tenant, and multi-tenant cloud deployments
Segments internal and external users for greater insight
Reduced "how-to" support tickets by moving help center content in the product
Saved months of development time